Case Farmapunt

Context

Behind the Farmapunt pharmacy counter, there is a lot of extra activity going on.Residential care facilities send their orders to Farmapunt in various ways, includingmedication lists. These ultimately end up in the production robot, which counts out themedication for the residents and packs it into individual bags. For each intake moment,these are placed in global cassettes for each resident.

In a subsequent step, ampoules, for example, can be added if necessary. Nursing staffshould have to think as little as possible about what needs to be administered to eachpatient. But then, of course, the order must also be correct and available on time forexecution. The completed orders are delivered once a day to the various residential carecentres and care institutions.

Challenges (before Hyperfox)

• Fragmented communication.

A flood of emails, phone calls and forwarded order linksthreatened to cause a bottleneck in the back office.

• Difficult communication.

It was difficult to keep track of everything, which also madecommunication with residential care centres and institutions difficult.

• Non-uniform processing.

There was no uniform processing of incoming orders.

Solution (the Hyperfox approach)

• Development of a portal.

A "care portal" that integrates into the Hyperfox platform.Nurses can now manage residents' medication lists. They can also order additionalproducts on behalf of a resident.

• Link to product catalogue.

The portal is linked to a formulary that serves as a productcatalogue. It is easy to look up a product and consult the package insert.

• Customer service module.

A module for submitting requests for order changes,which are then followed up via a helpdesk system.

• Merging channels.

In addition to orders that are now tracked directly in the system,all other order entry channels are merged on the platform.

The impact

The user-friendliness of the system is obviously a plus, but now that the "orderer" and the"processor" are working in the same system, not only has the speed of order processingincreased significantly, but so too has the overview for both the orderer and theprocessor.

Learning experience

Farmapunt discovered that uniform, digital order processing is essential to guaranteemedication safety and transparent communication with healthcare institutions.

By bringing orderers and processors together in a single system, speed, overview andreliability increased significantly. The case shows how an integrated platform not onlysimplifies processes, but also enables sustainable growth.