Hyperfox BV

Farmapunt, a chain of public pharmacies in North Limburg, also supplies residential carecentres and care institutions in the area in a B2B context. Transparent communicationwith these centres and institutions is of the utmost importance. After all, the timeliness,completeness and correctness of medication is crucial in patient care.

Duplast, a Limburg-based distributor of food packaging, processes hundreds of customerorders every day through various channels — email, telephone and specific portals. Eachcustomer segment uses its own product codes and delivery preferences. This complexitymade order processing time-consuming, error-prone and difficult to scale.

Together with Hyperfox, Duplast is now focusing on the thorough automation of theordering process. The result: fewer peaks in customer service, fewer errors in theordering process and proactive customer service.

Transport company GOBO Transport & Logistics focuses on innovation and technology,based on the observation that there is still a lot of manual processing in the sector. Evenwhen orders are received by email, there is a margin of error with a significant impact oncosts. An incorrect date or a shipment that is not clearly shown in the schedule are just afew examples. With Hyperfox, GOBO Transport & Logistics aims to accelerate andoptimise this flow of information.

T'Sas processes 63% of its B2B orders without anyone touching them. The rest still get a human eye, but only as a check: from ten minutes per order down to one.